At FahadPro, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure a hassle-free experience.
1. Eligibility for Returns
- Items can be returned within 30 days of receipt.
- Products must be unused, in their original packaging, and in the same condition as when received.
- Certain items such as personalized or perishable goods are not eligible for returns.
2. Return Process
- To initiate a return, please contact our customer support team at info@fahadpro.com with your order number and details of the return request.
- Once your return is approved, we will provide you with instructions on how to send the item back.
3. Refunds
- After we receive and inspect your returned item, you will receive an email notification regarding the status of your refund.
- Refunds will be processed within 7-10 business days to the original payment method.
- Shipping fees are non-refundable.
4. Exchanges
- If you need to exchange an item for a different size, color, or style, please contact us, and we will guide you through the process.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
We are committed to ensuring a smooth and satisfying shopping experience at FahadPro. If you have any questions or need further assistance, please don’t hesitate to contact our team.
Return Address: 12 Kenyatta Avenue,
Kilimani Estate,
Nairobi, Kenya.